Trouble shooting in Broadband (Dataone)
Problem
Error-678
Description
This is most common problems. It is due to poor connectivity. Problem can be anywhere between B.RAS - Tier 2 - DSLAM - Modem - PC of the customer.
Remedy
Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry.
If problem is not solved then Reset Modem [Back pin (in the hole) to be pressed in switched ON condition][Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off and then ON and system may be stable. Then retry.
If problem is still not solved then a)Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem. b)Check Modem to splitter connectivity.i) Jack in & Jack out the cable of / to the modem and to the splitterii)Jack in & Jack out the telephone connection of the splitter.
If lamp is still blinking - then it is due to poor line condition / fault.The case has to be referred to Area Broadband Team for attending the fault.
Problem
Error-691
Description
User id and Password problem.
Remedy
The case is to be referred to Central Broadband Team (08.00 AM to 08.00 PM). Central Broadband Team will reset the password and intimate that password has been reset.
Problem
Error-769
Description
LAN not enabled.
Remedy
The LAN Card has to be enabled by following the steps given below.i)Go to Desktop.ii)Click "My Network Place".iii)Select Properties.iv)Click "Enable the local network".
Problem
Error- 797
Description
Modem or LAN driver problem
Remedy
Reset the Modem (in on condition ) by pressing button available in the backside hole of the modem and wait for 2 mintues and then log on. If the problem is not solved then call your vendor to check computer LAN Card driver.
Problem
Error-718
Description
i)Peak Hour - This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of B.RAS.ii)Slack Hour -This problem occurs if PPPoE is corrupted.
Remedy
i)Peak Hour - Please try after some time.ii)Slack Hour - Please load PPPoE again.
Problem
Error - 630-633
Description
Computer LAN Card problem.
Remedy
LAN Card has to be changed.
Problem
OSP Internet is working, Data One is not working
Description
Cable Internet is working. Tata / Reliance is working but Data One is not working. Data One is working through LAN Card. Problem can be seen by observing PC lamp (in black modem) LAN lamp ( in white modem) which might not be glowing or may be blinking.
Remedy
LAN Card has to be changed.
Problem
Site not opening from Data One
Description
From VSNL sites are opening, Dial-Up sites are opening but from Data One sites are not opening. Probable reasons i)Internet explorer is not supporting the Pope (may be pirated OS).ii)Virus corrupting Internet explorer.
Remedy
The customer is requested to set it right.
Problem
BSNL BB DNS server may be having problem.
Description
DNS is not responding.
Remedy
Ping-61.1.96.69 or 61.1.96.71 and check up whether DNS is responding.
Broadband Utilities
To see usage details
Log in to Broadband, Go to 10.240.43.216 or 10.150.128.195.
Click on Service Record. Details of the current month usage and previous month will be shown.
To change password
Log in to Broadband, Go to 10.240.43.216 or 10.150.128.195.
Click on 'change password', give 'Old password', 'New password' and confirm. Password will be changed.
Trouble shooting of Broadband Modems
White Modem
After switch ON wait for 2 to 3 minutes to get the modem stable.
If telephone line / dial tone problem, contact '198'.If Broadband / Internet not working, contact '1800-424-1600'.
Lamp featuresi)Power - ON - Redii)WAN -Yellow
when stable
OK
when blinking
Data transfer
when not stable
Line is faultyiii) LAN - Green
when stable
OK
when blinking fast
Data transfer
when blinking slow
Modem to PC link problemiv)PPPoE - No use. Reset pin is at backside Hole - to be reset whenever required in ON condition of the modem.
Black Modem
After switch ON wait for 1to 2 minutes to get the modem stable.
If telephone line / dial tone problem, contact '198'.If Broadband / Internet not working, contact '1800-424-1600'.
Lamp featuresi)Power - ON - Redii)WAN -Yellow
when stable
line is OK
when blinking
slow, line trouble.iii)PC - Green when stable OK PC - Off- PC not connectediv)Data - Green - Flashing - Data transfer Reset pin is at backside Hole - to be reset whenever required in ON condition of the modem.
Sunday, January 20, 2008
Broadband Issues
Saturday, January 19, 2008
BSNL Links
BSNL Home Page http://bsnl.co.in/
Bsnl Portal http://upeportal.bsnl.co.in/
Bsnl Intranet http://www.intranet.bsnl.co.in/
Saturday, January 5, 2008
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